Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM built into your phone. You install a data plan by scanning a QR code — no plastic card needed.

Question 2

Will I keep my phone number?

Accepted Answer

Yes. Your physical SIM stays active for calls and SMS while the EFESİM data plan handles internet.

Question 3

When does my plan start?

Accepted Answer

Validity starts when the eSIM first connects to a supported network in your destination country.

Question 4

Can I top up?

Accepted Answer

Yes. You can buy another package for the same destination at any time and it stacks onto your eSIM.

Question 5

Which payment methods do you accept?

Accepted Answer

Credit and debit cards, Apple Pay, Google Pay and local Turkish payment methods at checkout.

Frequently asked questions